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Our Shipping Policy

  • At Curls & Co., we strive to dispatch your curated curl care packages within 3 business days, subject to product availability. If a particular item requires additional processing time, we'll promptly notify you. Please note that subscribing solely to the individual Curl Kit product listing does not include free shipping.

  • For our valued subscribers on our "Pricing and Plans" page, a nominal fee ensures free and inclusive shipping. This allows you to enjoy the convenience of regular deliveries without any additional costs.

  • To expedite the delivery process, we leverage the reliable services of UPS and USPS, ensuring your packages reach you swiftly and affordably. We appreciate your understanding as we work diligently to provide you with an exceptional curl care experience.

Subscription Policy

Subscription Period:

  • By default, our subscription is monthly, delivering a curated kit to your doorstep. Should you desire a more frequent subscription, feel free to coordinate with your Curl Coach for a tailored plan.

Subscription Inclusions:

  • Each monthly subscription includes Shampoo, Conditioner, and, based on your kit grade, may feature additional products like Leave-In treatments and various stylers (Cream, Gel, Mousse, or Oil).

  • Enjoy the perks of Free assistance from our expert Curl Coaches, ensuring your curl care journey is as unique as you are.

Shipping Distinction:

  • Subscribing solely to the Curl Kit product does not include free shipping. However, by opting for a Pricing Plan, you enjoy the convenience of Free Shipping with each delivery.

Cancellation Policy:

  • Once your subscription begins, it continues until you decide otherwise. Cancelling before the next billing cycle halts all future shipments. Should you choose to re-subscribe later, deliveries will promptly resume with your previous products on file.

Product Customization:

  • You're in control! Customize your monthly kit by altering products to explore new options. For the most effective experience, collaborate with your Curl Coach to curate a kit that perfectly suits your needs.

Responsibility and Changes:

  • The customer is responsible for each monthly kit received, determining which products are included. Embrace variety by altering your kit each month with new and existing favorites. For optimal results, work closely with your Curl Coach to discuss changes and substitutions.

Curl Coach Interaction Policy

At Curls & Co., our dedicated Curl Coaches are here to ensure your curl care journey is as personalized and effective as possible. Here's what you can expect:

Frequency of Communication:

  • Your Curl Coach will reach out periodically throughout your monthly subscription term. Expect a more intensive interaction at the beginning and end of each period.

Communication Channels:

  • Your comfort is our priority. Curl Coaches may utilize text, email, or other chat software for communication. Share your preference, and we'll adapt to your comfort zone.

Assistance and Recommendations:

  • Curl Coaches play a pivotal role in recommending products and assisting with kit customization. They may share information, pictures, and videos to demonstrate styling routines and techniques.

Feedback and Adjustments:

  • Anticipate more communication at the beginning and end of each period. For new products, your Curl Coach may recommend fresh routines and will be attentive to your immediate feedback. Throughout the month, they may check in to ensure optimal results.

End-of-Period Discussion:

  • Before the next billing cycle, your Curl Coach will reach out to discuss final feedback on products. Together, you'll determine which products you want to continue using and which you'd like to trade for new options.

Kit Creation:

  • Your Curl Coach will then create the next kit, providing you with a preview so you know what to expect in your upcoming delivery.

We encourage open communication with your Curl Coach. Share your preferences, concerns, and aspirations, and let us work together to curate the perfect kit for your curls.

Privacy Policy

Your Data is Secure

At Curls & Co., we prioritize the security and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide.
Information Collection:

  • We collect information that you voluntarily provide when subscribing to our services. This may include your name, email address, shipping address, and payment details. We may also collect non-personal information such as browser type, IP address, and device used for analytics purposes.

Use of Information:

  • The data we collect is used to fulfill your subscription orders, provide personalized services, and improve our offerings. We may use your email to send updates, promotions, and important information. Rest assured, we do not sell, trade, or rent your personal information to third parties.

Security Measures:

  • Curls & Co. employs robust security measures to protect your data from unauthorized access, alteration, or disclosure. Our secure servers and encryption technologies ensure the integrity and confidentiality of your information.

Payment Information:

  • We do not store your payment information. All transactions are processed through secure and reputable payment gateways.

Cookies:

  • Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect certain functionalities.

Third-Party Links:

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any linked websites.

Policy Updates:

  • This Privacy Policy is subject to periodic updates. Changes will be posted on this page, and you will be notified of any material modifications via email.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

Returns and Refunds

  • At Curls & Co., we understand the importance of providing you with exceptional curl care products. We curate a diverse range from established brands to ensure quality and satisfaction. It's crucial to note that the brands and companies owning these products are responsible for their quality.

  • If you encounter any issues with a specific product, we encourage you to reach out directly to the brand or company responsible. They possess the expertise to address concerns and provide suitable solutions.

  • However, in the event of shipping-related damages or an unsatisfactory experience with a particular product or brand, Curls & Co. may, at its discretion, offer an alternative product for use. We value your satisfaction and aim to address any grievances promptly.

  • For the best resolution, we recommend reaching out to Curls & Co. or your designated Curl Coach as soon as possible. Communication is key, and we are here to ensure your curl care journey is as seamless and enjoyable as possible.

Terms of Service

1. Use of Our Services:

  • Curls & Co. provides curated curl care products and subscription services. By using our website and services, you agree to use them for their intended purpose and in compliance with all applicable laws and regulations.

2. Account Information:

  • You are responsible for maintaining the confidentiality of your account information, including your password. Any activity that occurs under your account is your responsibility.

3. Subscription Terms:

  • Subscriptions are billed on a monthly basis unless an alternative arrangement has been made with a Curl Coach. Subscriptions will automatically renew unless canceled before the next billing cycle.

4. Billing and Payments:

  • By subscribing to our services, you agree to pay the specified subscription fees. Payments are processed through secure and reputable payment gateways. Prices are subject to change, and you will be notified of any changes.

5. Kit Customization:

  • You have the flexibility to customize your monthly kit based on your preferences. It is your responsibility to communicate changes with your Curl Coach to ensure accurate customization.

6. Curl Coach Interaction:

  • Expect periodic communication from your Curl Coach throughout your subscription term. This may include text, email, or other chat software, as per your preference. Communication may be more intensive at the beginning and end of each period.

7. Intellectual Property:

  • All content on our website, including text, images, videos, and logos, is the property of Curls & Co. and is protected by intellectual property laws. You may not use our content without explicit permission.

8. Privacy:

  • Your privacy is crucial to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the terms outlined in our Privacy Policy.

9. Termination of Services:

  • Curls & Co. reserves the right to terminate services or subscriptions at its discretion, without prior notice, if a user violates these Terms of Service.

10. Changes to Terms:

  • These Terms of Service are subject to change. Any updates will be posted on this page, and you will be notified of any material modifications via email.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions or concerns, please contact our customer support team at curlsandco@outlook.com

Thank you for choosing Curls & Co. for your textured hair care journey!

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